Effective date: September 29, 2026
Scope and contact
These Terms of Service describe quote requests and mobile auto-detailing services offered by High Touch Points LLC. Questions may be directed to service@hightouchpoints.com or 480-789-2614.
Quote requests and appointments
Submitting a quote request does not confirm an appointment. High Touch Points LLC reviews the vehicle, location, requested service, and other relevant conditions before confirming service and scheduling directly with the customer.
Ceramic Coating Starting at $299
Ceramic coating starts at $299 for vehicles requiring normal preparation and standard paint correction. Final pricing may depend on vehicle size, paint condition, the level of correction required, and any additional services requested or agreed to. High Touch Points LLC will explain additional recommended work and pricing before performing separately chargeable additional work.
Ceramic-coating service scope
The starting ceramic-coating service generally includes exterior wash; paint decontamination; preparation of painted surfaces; standard paint correction when needed; application of ceramic coating to painted surfaces; and final inspection.
Interior detailing, wheels and tires, glass, trim, and other services are not included in the starting ceramic-coating service unless they are separately quoted, separately paid for, or otherwise specifically agreed to with the customer.
Deep scratches, severe oxidation, heavy water spotting, damaged clear coat, or extensive multi-stage paint correction may require additional work and additional pricing. Ceramic coating does not make a vehicle scratch-proof, chip-proof, dent-proof, water-spot-proof, or maintenance-free.
Three-year ceramic-coating warranty
High Touch Points LLC provides a three-year, or 36-month, ceramic-coating warranty subject to the written warranty terms and required maintenance.
The written warranty certificate is available upon request and is not automatically sent to every customer. The warranty documentation describes coverage, exclusions, maintenance requirements, claim procedures, and the available remedy for a confirmed covered coating failure.
Under the current written warranty, covered issues are limited to confirmed application defects or coating-performance failure under normal use and proper maintenance. The warranty does not cover matters such as scratches, rock chips, collisions, improper washing, unauthorized abrasive correction, existing paint damage, body-shop repairs, or other excluded causes stated in the written warranty.
If High Touch Points LLC confirms a covered coating failure, the remedy described in the written warranty is repair or reapplication of the coating to the affected area.
Payment
Payment is due when the service is completed. High Touch Points LLC does not require a deposit under its current standard practice.
Accepted payment methods may include cash, Venmo, Zelle, and credit or debit cards. High Touch Points LLC does not currently add a separate sales-tax charge to the service price.
If a customer chooses to pay by card, an applicable card-processing fee may apply. The fee may vary and will be disclosed before the card payment is completed so the customer may choose another accepted payment method if preferred.
Cancellations and rescheduling
High Touch Points LLC does not currently charge a cancellation or rescheduling fee.
High Touch Points LLC may reschedule mobile service when weather, site conditions, access, or other conditions make the work impractical or unsafe. No cancellation or rescheduling fee is charged solely because High Touch Points LLC reschedules for those conditions.
Mobile-service location and utilities
Customers should provide a safe, legal, reasonably accessible work area with enough space to perform the requested service. Access to water and electricity is preferred when available, but High Touch Points LLC may bring the equipment and utilities necessary to perform the work.
Service concerns and refunds
If a customer reports a concern with completed work, High Touch Points LLC will first offer to inspect the concern and, when appropriate, correct the work.
Refunds are not automatic. Any refund is considered case by case based on the circumstances.
Quote-related SMS
When a customer consents through the quote form or otherwise communicates by text, High Touch Points LLC may send non-promotional messages about a quote request, appointment, service, aftercare, and review follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or contact 480-789-2614 or service@hightouchpoints.com for assistance.
Privacy
The High Touch Points LLC Privacy Policy explains how customer information is collected, used, shared, and retained.
Terms updates
High Touch Points LLC may update these Terms of Service from time to time. When the Terms are updated, the revised effective date will be posted on the website.